Terms and Conditions
All orders placed with Winterhart Manufacturing LLC through www.winterhartmanufacturing.com constitute the acknowledgment and acceptance of all conditions listed on this website. All parts shall remain the property of Winterhart Manufacturing LLC until paid in full.
The most efficient method for placing orders with Winthart Manufacturing LLC is via the website store. Orders placed through the website will be processed within 3-5 business days. Same day shipping is not guaranteed. Notices will be sent for orders that contain items that are currently out of stock. Please use an accurate email address during checkout to ensure all communications about your transaction are successful. Orders can also be placed via email communications. All orders requested via email will be sent a PayPal invoice. Invoices through PayPal can be paid without needing a PayPal account.
In the event that our computer server/database encounters technical difficulties causing incorrect product pricing, shipping calculations, or other anomolies , Winterhart Manufacturing will correct all discrepancies at the time of processing. Customers will be notified of any errors and will have the option to continue with their order with corrected totals or cancel their order if they so desire. Winterhart Manufacturing will not be held responsible for any miscalculated totals due to website errors.
All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Product photos are for illustration purposes only; some product colors/pigmentation may differ from actual photos.We cannot guarantee that your computer monitor’s display of any color will be accurate.
Buyer/Purchaser of our products agrees upon exchange of funds not to replicate or duplicate products for resale of any kind. You expressly agree that your use of, or inability to use, any of the products is at your sole risk. All products (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy
Winterhart Manufacturing accepts the following payment methods through our secure online website and processed by WOOCOMMERCE. Payments sent through PayPal can be made to the current account used by Winterhart Manufacturing: Wingzero1@zoho.com Payments will be accepted in U.S. currency only. Any other method of payment such as cashier’s checks and money orders are not processed at this time. VENMO??
We ship all orders to the address specified during checkout as the ‘shipping address.’ Please use a deliverable address. Winterhart will not be held responsible for the loss of a package due to inaccuracies in the ‘shipping address.’ All undeliverable packages returned to Winterhart will result in a refund to the customer less shipping charges. Orders above $200 will be shipped with a signature required
Shipping charges are based on weight and dimensions. During checkout, several shipping options are provided. Please select the option that is suitable to your needs. Shipping times are an estimate and cannot be guaranteed. Tracking information, if obtainable, will be emailed to the customer when the package leaves our facility. International shipments quotes subject to change by time of shipment due to ever changing shipping policies by the carrier. International shipments can be delayed due to Customs which is beyond the control of Winterhart Manufacturing. International shipments can take 30 days to reach their destination. Any duties, tariffs, and/or brokerage fees are the sole responsibility of the customer. Please be aware of your country’s Customs and Tariff Policies before placing an order.
Winterhart Manufacturing packs all merchandise carefully to prevent damage during shipments. Occasionally, damage may still occur in transit. Please inspect your package immediately prior to accepting delivery. Damages and evidence of tampering must be reported to Winterhart Manufacturing and shipping carrier immediately. If damage is observed, refuse the package and ‘return to sender’.
If you received a wrong item, contact Winterhart at info@winterhartmanufacturing.com within 2 business days from the date of receipt to obtain a valid ‘return merchandise authorization’ (RMA) number. Replacements will be sent once the wrong item has been received and confirmed by Winterhart Manufacturing.
Returns on ‘new’ merchandise for exchange or refund will be allowed within 15 days from the date of shipment. ‘New’ merchandise cannot be used or show signs of damage from installation or mounting. If you install or modify parts ordered in any way, you automatically waive your right to returns, refunds or exchanges.
All returns must be accompanied with a ‘return merchandise authorization’ (RMA). To receive an RMA, you must contact Winterhart Manufacturing at info@winterhartmanufacturing.com. When requesting an RMA, please provide the following details: Name, Order Number, Date of Purchase, and Phone Number. Returns will not be processed without an RMA. Returns must also be received within 90 days from the issuance of the RMA. An RMA does not guarantee a refund or replacement. All returns will be inspected upon return to Winterhart Manufacturing for return eligibility. Returns must be shipped prepaid by the customers. Please maintain all shipping and tracking information until your return is processed since Winterhart Manufacturing is not responsible for items lost in shipment. Shipping charges are not refundable. Please include a copy of your original invoice and contact information with all returns. Refunds will be issued after the item is returned to us and inspected within 7 days.
Purchases may be cancelled for a full refund before the order ships, minus applicable processing fees. Please contact Winterhart Manufacturing immediately at info@winterhartmanufacturing.com to stop the processing of an order. Once cancellation is confirmed, a credit will be issued.
Special order or customized items cannot be cancelled, returned or exchanged.
It is the responsibility of the customer/installer to verify the proper size and application of all parts before installation.
All Winterhart Manufacturing brand products are subject to a 1 Year Limited Warranty from the date of original purchase. If a product fails, it will be repaired or replaced at Winterhart Manufacturing’s option when it has been determined by Winterhart Manufacturing to have failed due to defects in materials or workmanship. Warranty claims must be made by the original purchaser.
This warranty is limited to repair or replacement of the merchandise only and shall not, in no event, exceed the original purchase price. Winterhart Manufacturing will not be held responsible for secondary or consequential damages or costs (including labor, towing, etc.) incurred due to failure of this product
Warranty claims must ship pre-paid to Winterhart Manufacturing for review. Claims must include the failed part(s), RMA number, and original proof of purchase. If the claim is missing any of these items, it may be rejected and returned to sender. Product must be received by Winterhart Manufacturing within 90 days of RMA’s issue date. Please note that before Winterhart Manufacturing can issue an RMA for any product, it is first necessary for the installer or end user to contact info@winterhartmanufacturing.com to discuss the problem. Most issues can be resolved via email. Under no circumstances should a product be returned or a RMA requested before a conversation has been started via email.
This warranty applies to the original purchaser only and is non-transferrable. Improper use, installation, modification, abuse, or unauthorized repairs or alterations voids this warranty. Credit for defective products will be issued pending inspection by Winterhart Manufacturing. This warranty does not extend to third party products often used in Winterhart Manufacturing products, such as rod ends.
Indemnification
You agree to indemnify, defend and hold harmless Winterhart Manufacturing LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In no case shall Winterhart Manufacturing LLC , our directors, officers, employees, affiliates, agents, contractors, interns, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your purchase or use of any of the our products or for any other claim related in any way to your use of any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the website or any content (or product) posted, transmitted, or otherwise made available via the website or social media, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.